Refund policy

RETURNS & REFUNDS POLICY

Your right to cancel (7-day cooling-off period)
In line with section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online order within 7 days of receiving it, without giving a reason. To do this, email hello@houseoficon.co.za with your order number within that period.

Products must be returned unused, unopened and in their original, undamaged packaging with all seals intact. You are responsible for the cost of returning the goods to us. Once we receive and inspect the return, we'll refund the purchase price to your original payment method within 10 business days. Original shipping charges are not refunded.

Fragrance and hygiene
Because fragrance is a personal-care product, we cannot accept returns on items that have been opened, used, sprayed or had their seal broken, unless the product is faulty or was sent to you in error. This is for the health and safety of all our customers.

Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email hello@houseoficon.co.za within 7 days of delivery with your order number and photographs of the item and packaging. We'll arrange a replacement or a full refund, including return shipping, at no cost to you. Your rights under the Consumer Protection Act 68 of 2008 are not affected by this policy.

Layering Sets
Layering Sets are sold as a set and must be returned complete. We cannot accept the return of a single fragrance from a set.

How to return an item
1. Email hello@houseoficon.co.za with your order number and the reason for the return.
2. We'll confirm the return and provide the return address.
3. Pack the item securely in its original packaging.
4. Send it to us using a tracked courier service - we cannot process a refund for a return we don't receive.

Please do not send anything back before contacting us; unannounced returns may not be processed.

Refunds
Approved refunds are processed to your original payment method within 10 business days of us receiving and inspecting the return. Your bank or card issuer may take a further few days to reflect the funds.

Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.

Sale and discounted items
Items bought on sale or with a discount code are refunded at the price actually paid.

Contact
hello@houseoficon.co.za